Tecnician Training

Technician training remains one of the most important — and most overlooked — investments in modern automotive retail. ARC’s technician training and consulting programs are designed to help dealerships strengthen technician development, service department consistency, and long-term team retention through structured, real-world learning.

Led by Jason Caley, ARC’s National Fixed Operations Consultant with more than 30 years of technician experience, these programs help dealerships build stronger service teams through a combination of online learning, practical coaching, and operational consulting. Rather than relying on generic trade-school style content, ARC focuses on technician training that supports the day-to-day realities of dealership service departments.

Through scalable online access and dealership-specific consulting, ARC helps service teams improve turn times, efficiency, morale, communication, and long-term technician engagement. The result is a training platform built not just to educate technicians, but to support stronger department performance across the entire fixed operations environment.

What makes ARC technician training different from other technician programs?

• • ARC technician training is built around the realities of dealership service departments, combining online learning with practical service scenarios, skill assessments, and optional in-person consulting support.

Who should use ARC technician training programs?

• • ARC technician training programs are designed for dealership owners, fixed operations leaders, service managers, and technician teams seeking stronger development, retention, and department consistency.

Does ARC provide technician consulting in addition to online training?

• • Yes. ARC provides both online technician training and direct dealership consulting. Jason Caley also offers on-site coaching and service department assessments to help tailor training to dealership-specific needs.

How does ARC technician training improve service department performance?

• • ARC helps dealerships improve service department performance by strengthening technician development, improving communication and morale, supporting retention, and creating more consistent service execution over time.