A History of ARC

After years of working with NIADA as a 20 groups moderator and consulting for dealerships, ARC’s owner and founder, Justin Osburn, saw an opportunity to bring a fresh and impactful business model that allowed him to still operate nationwide but be back closer to home in Missouri.

Justin recognized a gap in the market, and says, "while franchise dealerships had access to numerous consulting and 20 Group options, independent dealers were often overlooked, despite their ability to compete with franchise dealers in volume and success in a lot of cases."

ARC was created to fill this void, providing independent dealers with the high-quality training, consulting, product solutions, and benchmarking resources they needed to thrive. Missing the dynamic nature of 20 Groups, we wanted to introduce a more engaging, value-driven format for independent car dealers.

In April 2022, we expanded our reach by launching what was originally known as Smart20Groups, now rebranded as ARC 20 Groups, offering a fresh, innovative approach to dealership consulting, financial benchmarking tools, and true peer collaboration. With these two brands now unified under the ARC Nation name, we continue to grow and serve dealers across the country.

Over time, ARC’s 20 Group offerings and the incorporation of our warranty, reinsurance, and consulting services, we were able to offer a full turnkey solution that we feel dealers truly embrace.

ARC’s team of moderators, trainers, and backend specialists bring a combined 140+ years of industry experience, offering unmatched knowledge and insight into dealership operations.

Our experts have worked extensively in all facets of dealership operations including F&I, Sales, Fixed Operations, and Accounting, equipping us with a well-rounded perspective on the challenges and opportunities faced within the automotive industry.

This wealth of experience enables us to provide dealerships with strategic guidance, in-depth training, and hands-on support to optimize profitability and operational efficiency across all departments.

Today, ARC proudly serves over 100 franchise, independent, RV, and powersport dealerships across 14 states with our warranty, reinsurance, consulting, and 20 Group services. We currently operate seven independent 20 Groups, each averaging around 17 dealers, designed to foster collaboration and shared learning among dealership professionals in the U.S.

ARC is more than a service provider, we’re a trusted resource for every level of a dealership. From Dealer Principals and General Managers to Department Heads, Sales Teams, F&I Professionals, Service Technicians, and Fixed Operations Specialists, we tailor our training, tools, and strategies to help every team member succeed. Whether it's boosting front-end performance, improving back-end profitability, or strengthening service department retention, our mission is to support every corner of your dealership with hands-on expertise and real-world solutions.

What began as a commitment to better serve independent dealers has evolved into a comprehensive platform built around insight and accountability. As today’s dealer landscape grows more complex, ARC continues to refine its approach, developing stronger 20 Groups, advancing data-driven tools like LinUs, and expanding training and consulting programs designed to help dealers navigate what’s next. ARC’s history is not a finished chapter; it’s the foundation for what we’re continuing to build alongside the dealers we serve.