In his latest article in Auto Remarketing™, Rob Whistle, head of ARC's National Business Development, asks a timely and important question: “Who’s really steering the ship at your dealership?” Drawing a sharp comparison between leadership and navigation, Rob explores how day-to-day decisions made by mid-level managers, not just dealer principals, often have the greatest impact on profitability. From trade appraisals to TOs and early management intervention, he breaks down the common blind spots that can sink a store’s momentum and offers practical advice for building a leadership culture that teaches, leads, and rows in the same direction.
