Inside Automotive's, Jim Fitzpatrick, of CBT News interviews ARC's very own, Cory Collins, and explores how a shift in mindset can revolutionize F&I department performance. He argues that too often, managers rely on outdated scripts rather than focusing on consultative, trust-based conversations. By adopting a mindset of problem-solving and education, dealerships can improve both customer satisfaction and profitability. The interview underscores the importance of leadership in setting the tone for change. Cory provides actionable steps for training teams to adopt this mindset across the board. His message is clear: transformation begins with how managers and staff view their role in the customer journey.
Menu
