"F&I turnover is a vital dealership tool, so make sure you have a process to do it effectively”
In this feature, Justin Osburn emphasizes the critical role F&I turnover plays in dealership success. He explains that when handled properly, the turnover process isn’t just a formality, it’s a profit-driving opportunity that ensures customers are fully engaged with finance and insurance offerings. Justin outlines best practices for creating a seamless handoff between sales and F&I, focusing on communication, training, and customer experience. He cautions that without a clear process, dealerships risk lost revenue and diminished trust. The article serves as a reminder that structure and consistency in turnover can unlock significant results for both dealers and customers.
