In this timely segment, Cory Collins addresses the challenges F&I departments faced during the CDK Global system outages. He outlines how dealerships were forced to adapt quickly, relying on manual processes and alternative communication strategies. Cory highlights the resilience of F&I professionals who maintained compliance and customer service under pressure. He also shares lessons learned about the importance of contingency planning and adaptability in a technology-driven industry. The interview emphasizes that challenges like these can become opportunities for departments to strengthen their processes. Cory stresses that preparedness is now as critical as performance in the F&I office.
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